TERMS AND CONDITIONS

Terms And Conditions


hpcustomer-service.com' Support Service Agreement:This document details the terms & conditions that constitute the basis of the relationship between “We” or the service provider “hpcustomer-service.com' Support ” and the “You” the visitor to our site and/or an existing client receiving our services. You are required to read this document carefully, be aware about the services we provide and the terms and conditions, disclosures, warranties, understandings and limitations relating to the performance of services on the part of “hpcustomer-service.com' Support ” and “You”. It is only after the acceptance of these terms and conditions by “You” that we (hpcustomer-service.com' Support ) will proceed to the next step of registering You as a client, charging of fee and start providing services as per the plan selected/opted by you.


Service Plans & the Process: Computer installation, setup, trouble shooting, PC repair, internet support for new internet connection, browser, fault repair and speed up; email support for setting up an account and its rules and troubleshooting; providing PC/Laptop security through set up, installation of anti-virus and anti-spy ware, removal of virus and spy ware, configuration of firewalls, set up of data back-up, PC peripheral support by way of helping in installation of printer, LaserJet and multifunctional printers, scanners, digital cameras, MP3 players; optimization of startup setting, PC health and speed, and operating system support. It does not provide any hardware replacement services as part of any of the plans. A plan is applicable to a single well identifiable Laptop or a Central Processing Unit and its peripherals and it is assumed you are well acquainted with all the parts, operation and you have access to the system all the time. We provide One Time Fix Plan (Per Incident Plan), Annual Plan, Premium Annual Plan and Family Plan.

Once you choose a plan through our portal, you will be contacted by hpcustomer-service.com' Support on your email ID or phone at the time convenient to you. You will be guided through the process of registration for the plan of your choice. After registration, you will be required to pay for the plan fee. You can choose to pay by credit card or debit card either directly on our website or convey this number to us on telephone. We will charge the fee. This fee will be charged depending on the plan chosen by you. In case our service is used for any unregistered computer system, you will be charged with another fee to your account (similar to plan already chosen by you for your registered computer system).


Method of Support: hpcustomer-service.com' Support offers support services through computer control, where the Service Engineer (SE) takes control of your computer with your permission and will guide you through the steps leading to the solution of the problem or sets the problem right at her/his own. The support can be, as the situation warrants, through telephone, email, chat or other means through access. During or after the completion of the process of resolution, there may be a small text file placed on the clip board of your computer, explaining the work undertaken on it. You have the option either to delete it or retain for the future reference. You understand it very clearly that no on-site service is provided and no physical possession of your computer or any of its peripherals will be taken over by hpcustomer-service.com' Support .

The services will be rendered by hpcustomer-service.com' Support only for the computer and software registered under the plan and hpcustomer-service.com' Support will, in no way, be responsible for the other computers, software or peripherals not registered.

hpcustomer-service.com' Support will make every possible, reasonable and commercially viable effort to provide, suggest or undertake appropriate solution. It will dutifully attend to all calls to attend to the problem.

hpcustomer-service.com' Support assumes that you are aware of the need to have a complete data back up whenever you call on us for support and you have a disaster recovery plan. hpcustomer-service.com' Support will in no way be responsible for the loss of data during the process of support. You also understand that downloading anything beyond the space available on your system can cause serious problems.

You declare that you will not open your computer system or fiddle with it in any manner and will seek our support in resolution of the problem through our Service Engineer through access.

Exclusion from the Services: You understand and agree that hpcustomer-service.com' Support will not be in a position to serve if some modifications have been carried out on the computer system taking it out of our preview or you have used a peripheral or product incompatible with the system registered with us or you fail to follow the instructions contained in the product manual supplied by the manufacturer or your computer system has suffered a shock or an accident or electrical wiring is faulty. No Unlawful or Prohibited Use As a condition of your use of this Website, You agree that You will not use this Website or the content or software contained herein for any purpose that is unlawful as per applicable laws or prohibited by these terms and conditions.

Refund Policy: If there is any instance which is reported to hpcustomer-service.com' Support where our support technical experts have been unable to resolve the issue or the issue lies out of our scope then the refund and the cancellation policy would be applicable. For our per incidence plans, the Money-Back Guarantee is valid for 7 days, beginning at the time of 1st Incident and for our other plans within thirty (30) days of purchase. Refund will be done after deducting the reasonable charges or fee for successful resolution of the issues or services provided during that period. If for any reason you are not completely satisfied with our plans, simply call us to our toll free number to arrange your refund. We will process your credit within ten business days or sooner. For credit and debit card refunds, your bank may take up to two billing cycles to post the credit to your account.